The website www.heatandbrew.dk is owned by Philip Morris ApS and the following terms apply to the use of the website. The following terms; "we", "us" and "our" refer to Philip Morris ApS ("Philip Morris").
1. Conditions related to the website www.heatandbrew.dk
www.heatandbrew.dk ("heatandbrew.dk") as well as the products offered for sale on heatandbrew.dk are exclusively for consumers who are at least 18 years old and reside in Denmark. Any person registered on heatandbrew.dk who is entitled to full access and purchase of products is referred to as "Customers".
2. Conditions for the sale of tobacco goods or tobacco products on www.heatandbrew.dk
Philip Morris has assigned the company Bates YR ("Bates") to be responsible for delivering orders. In addition, Bates is responsible for packaging, packaging and invoicing. The ordered products will be delivered to the Customer’s residence in Denmark. Deliveries abroad are not accepted.
a) Products sold on heatandbrew.dk including tobacco products, tobacco-free products, tobacco substitutes and e-cigarettes (including IQOS devices, tobacco sticks, VEEV and ZYN products) and related products (including chargers, USB cables etc.), tobacco products, tobacco-free products, tobacco substitutes and e-cigarettes may only be purchased by customers who are at least 18 years old and reside in Denmark. When ordering Products, the Customer must ensure that the Products will not be used by persons under 18 years of age. Philip Morris reserves the right to change the product assortment and to remove certain Products from the market at any time.
When registering and using heatandbrew.dk, the Customer must confirm that he/she/they are at least 18 years old.
b) Order
Before placing an order, the Customer must accept the general terms. When the Customer places an order, heatandbrew.dk sends a confirmation email containing the details of the order and confirmation that Philip Morris has accepted the order. The Customer is responsible for updating their address before placing the order. In case of violation of the general terms regarding the use of heatandbrew.dk, Philip Morris has the right to cancel the Customer's order and prohibit the Customer's use of heatandbrew.dk by closing the account without prior notice.
c) Minimum and maximum order
Unless otherwise stated on heatandbrew.dk, the following minimum order quantities apply:
1 tobacco stick carton with 10 packs containing 20 tobacco sticks each or 1 pack containing 20 tobacco sticks
1 IQOS set in the form of 1 Holder or Pocket Charger
1 VEEV ONE kit contains 1 kit
1 VEEV ONE bundle contains 1 VEEV ONE kit + 1 menthol pod
1 VEEV ONE pod contains 1 pod in each box or 1 carton contains 6 VEEV ONE pods
1 VEEV NOW ULTRA contains 1 disposable kit
1 ZYN can contain 20 nicotine pouches or 1 ZYN bundle contains 5 cans of 20 nicotine pouches per can
Unless otherwise stated on heatandbrew.dk, each Customer may order Products up to a maximum of DKK 10,000 per month.
Philip Morris reserves the right to cancel any order that does not comply with the minimum and maximum requirements.
The minimum and maximum provisions may be changed at any time by Philip Morris.
d) Availability of Products
Philip Morris makes every effort to ensure optimal availability of the Products offered on heatandbrew.dk. However, if an order has been placed and one of the ordered Products is no longer available, the Customer will receive a notification informing about the delay or partial or complete cancellation of the order. In case of delay, the Customer has the option to cancel the order.
e) Resale
Resale of Products purchased on heatandbrew.dk is strictly prohibited.
f) Price
All prices on heatandbrew.dk are shown including VAT.
g) Payment
Customers can pay with credit or debit cards (Visa, Visa Dankort, MasterCard, Maestro) or MobilePay. The Customer is charged upon dispatch of the order. To ensure data security, Philip Morris uses Secure Socket Layer (SSL) encryption as well as other certified encryption technologies and systems.
h) Delivery
Confirmed orders will be delivered to the address specified in the order confirmation. If the Customer does not collect the ordered Products from the post office and the Products are returned to the sender, Philip Morris and/or Bates will consider the order completed and refund the purchase price to the Customer.
i) Delivery fees
A fixed delivery fee of DKK 39 will be charged on all orders with a value of DKK 499 or less, except if the order includes a device.
Orders exceeding DKK 499 will not be charged a delivery fee. The delivery fee will automatically be added to the total amount during the payment process.
We reserve the right to change these terms and conditions at any time. Any changes will be communicated via our website.
Philip Morris may change the values stated here at any time.
j) Delivery period and deadlines
Delivery will normally take place within 1-2 working days after ordering if the order is placed from Monday to Saturday. Orders placed on Saturday before noon will normally be delivered on Monday. Orders placed on Saturday afternoon or Sunday will normally be delivered on Tuesday. There is no guarantee of delivery times. In case of failure to comply with delivery times, there is no right to compensation. A specific delivery day or exact delivery time cannot be requested. There is no delivery on Sundays and public holidays.
k) Click & Collect
Click & Collect is a service for our customers in Greater Copenhagen where you can reserve your order online and collect it free of charge in our Heat & Brew store during opening hours.
l) Theft and use of Products
Philip Morris ApS disclaims all responsibility for theft or misuse of the Product once the Product has been delivered to the Customer or has been left in the Customer’s mailbox. The Customer must ensure that the Product is not used by persons under 18 years of age.
m) Return policy
The Customer has the right to return from the purchase within 14 days upon presentation of valid proof of purchase (for purchases in physical store) or order number (for purchases on www.heatandbrew.dk). The Return period expires 14 days after the day the products were delivered to the Customer. To meet the deadline, it is sufficient for the Customer to inform about the use of the right of return before the withdrawal period expires. The products must be unopened to be returned; if they are opened, the Customer bears the return costs, and the goods will be sent back to the Customer. When returning, the customer must send the product(s) back at their own expense, ensure business delivery. Include order number/Name/Phone number and return in the original packaging. If other packaging is used, it is the Customer’s responsibility, and if the goods are damaged during return, it is the Customer’s own responsibility and Philip Morris reserves the right to reject the return on that basis. Products must be returned to: Heat & Brew, Kronprinsensgade 6, 1114 Copenhagen K. If the Customer has any questions, customer service can be contacted at 70 25 02 53 or by email: info@heatandbrew.store
Philip Morris may change the procedures and values stated here at any time.
n) Other provisions
Otherwise, the general conditions for the use of heatandbrew.dk apply, especially regarding access, terms of use, warranty and liability, privacy protection and changes in use.
General Terms
The use of www.heatandbrew.dk as well as all other websites (hereinafter "Websites") and applications (hereinafter "Apps") added by Philip Morris subsequently are subject to the following terms of use (hereinafter "general terms").
I. Applicable provisions for all Philip Morris ApS websites and apps
1. Scope of applicability
The general terms apply exclusively to Websites and Apps developed by Philip Morris ApS and not to other websites and apps, in particular not to websites and apps owned by Philip Morris International Management SA. Other terms apply to those.
By using Websites and/or Apps owned by Philip Morris ApS, the Customer automatically accepts the general terms, as well as any changes made to the Websites and/or Apps later.
2. Access, password
Websites and/or Apps are specifically designed for tobacco products and are only for customers who reside in Denmark and are at least 18 years old. To access the Websites and/or Apps, the Customer must confirm identity, age and residence. Furthermore, the Customer must register and choose a username and password for personal use only. This information must not be disclosed to a third party. This measure is intended to prevent unauthorized third-party use. As a user of the Websites and/or Apps, the Customer is obliged to comply with all requirements and to keep the username and password confidential.
The Customer must inform Philip Morris ApS immediately if there is reason to believe that (i) someone knows the password or username, or (ii) the Customer’s password or username is being misused. The Customer is responsible for all losses caused by the use of their username or password. Philip Morris ApS accepts no liability for any losses caused by the password and/or username being used by third parties.
3. Use of Websites and/or Apps
Websites and Apps may only be used in Denmark.
Websites and/or Apps and all their content (in particular software, files, design, graphics and data) belong to Philip Morris ApS and are protected by copyright. Philip Morris ApS explicitly prohibits any unauthorized use of the Websites and/or Apps, in particular (i) any use of the Websites and/or Apps or their content for industrial or commercial purposes, and (ii) reproducing, copying, reselling to third parties, communicating, distributing, transmitting, modifying, licensing, disposing of or any other commercial exploitation of the Websites and/or Apps, their content, texts, text segments, images, videos, audio files, software, other services and all other data and information without prior written consent from Philip Morris ApS
4. Disclaimer
Philip Morris ApS assumes no responsibility or warranty of any kind regarding (i) the correct functioning of the Websites and/or Apps, (ii) the availability and usability of the Websites and/or Apps, (iii) the completeness, accuracy and timeliness of the content, information and data on the Websites and/or Apps, (iv) error-free Websites and/or Apps, especially absence of viruses or other malware, and (v) non-existence of specific features that could be expected from websites or apps.
The Customer’s visit, use and downloading from Websites and/or Apps are at their own risk. If a visit results in data loss or damage to the Customer’s IT system, Philip Morris ApS cannot be held liable.
Philip Morris ApS is not obliged to provide or offer services, data or information, nor to resolve any technical or legal matters necessary for the use of the Websites and/or Apps and their content within or outside Denmark. Websites and/or Apps are not intended for use outside Denmark.
Philip Morris ApS reserves the right to modify, correct, shorten, supplement and/or delete the Websites and/or Apps and their content at any time without retaining previous versions.
Our websites and/or Apps may contain links to third-party websites that are neither coordinated nor monitored by Philip Morris ApS. Philip Morris ApS assumes no responsibility for the content or data protection of linked Websites or Apps.
5. Disclaimer
Philip Morris ApS assumes no responsibility for any damage, including loss of income, loss of data, operational disruptions and all other damages of any kind that may arise from the use of Websites and/or Apps and their content and, in particular the use of documents and/or Apps contained therein. Philip Morris ApS also assumes no responsibility for damage resulting from the inability to purchase or deliver Products related to the Websites and/or Apps.
6. Agreement on collection of personal data
The Customer authorizes Philip Morris ApS to collect, disclose, store, process and use personal data in connection with our commercial activities in the broadest sense, meaning in production, marketing, distribution and sale of tobacco products, including in particular to verify that internal guidelines are followed during the Customer’s visit and use of Websites and/or Apps. The Customer authorizes Philip Morris ApS to use the data to contact the Customer regarding participation in research projects related to tobacco products, to provide the Customer with information about the introduction of new projects, changes to the packaging of our products, PR events, any form of marketing activities, current or future legislation, as well as any legislative proposals related to tobacco products. The Customer also authorizes Philip Morris ApS to contact the Customer in connection with customer surveys or similar activities. Contact with the Customer may take place via email or telephone. All emails sent to the Customer contain a link to unsubscribe from future emails, and the Customer may also opt out of future calls during telephone contact.
The Customer authorizes Philip Morris ApS to consult and use publicly available information from social networks where the Customer is registered. This is done to develop a better understanding of the Customer’s interests and to tailor communication and activities offered to the Customer. If the Customer does not wish Philip Morris ApS to consult and use publicly available information from social networks, the Customer may disable the setting "I accept that Philip Morris ApS consults and uses publicly available information about me from social networks" under "My profile".
Furthermore, the Customer’s data will be processed in accordance with section 7 below, which governs personal data security. The Customer may at any time revoke the agreement so that they are no longer contacted.
The Customer confirms that the personal data used while using Websites and Apps from Philip Morris ApS is correct. The Customer is obliged to update all information in the event of any changes.
7. Data security
The collection, handling and use of the data that the Customer enters when visiting and using the Website and/or Apps of Philip Morris ApS shall take place in accordance with the following terms and conditions:
a) Privacy protection
Philip Morris ApS fully respects the privacy of its customers. We are committed to protecting private information that the Customer has shared either by visiting and using our websites and/or Apps or through completed customer cards. The general terms contain a description of the personal data we collect, how we use it and with which third parties we will share the information. They also include the measures we take to ensure data security.
b) Collected personal data and its use
To be added to our customer database, the Customer must be a consumer of tobacco products, be at least 18 years old and reside in Denmark. Furthermore, the Customer must provide name, address, email address and date of birth. Each Customer may choose to provide additional information about themselves (for example through participation in a customer survey) or their contact details (e.g. landline and mobile phone number) so that we can communicate with the Customer. When the Customer visits our website and/or Apps, the Customer’s browser will automatically share the IP address (Internet Protocol) and additional details (for example which type of internet browser is used), so we can immediately verify whether the Customer is actually in Denmark while using the Website and/or Apps. We do not use cookies in the system to collect private data about the Customer.
c) Limitations on transfer/disclosure of personal data
Information provided by the Customer either through the use of Websites and/or Apps or made publicly available by the Customer will not be disclosed to third parties without the Customer’s consent. However, we have the right to share this information with our affiliated companies (e.g. Philip Morris International Management SA), and with companies engaged by us, as well as with independent research institutions for non-commercial purposes. Affiliated companies may be located abroad; however, data processing with them is contractually regulated and limited to necessary activities on our behalf and subject to security obligations. Philip Morris ApS, its contractual partners and affiliated companies may disclose Customer information if based on legally valid reasons or if requested by public authorities. If the Customer commits a statutory violation against a website and/or App (or there is suspicion that it may occur), Philip Morris ApS has the right to provide the Customer’s identity and contact details to the requesting authority.
d) We protect personal data
Personal data security is one of our priorities. We take all reasonable administrative and technical measures to avoid any sharing, use, modification or deletion of personal data that the Customer has provided when visiting or using our website and/or Apps. We use the SSL protocol (SSL = Secure Socket Layer) as well as digital encryption and other technologies to help ensure the security of the Customer’s personal data.
8. Participants with temporary access to Websites and Apps
Any Customer who wishes to use the Websites and Apps permanently must prove that they are over 18 years old, are a consumer of tobacco products, and reside in Denmark. For this reason, the Customer must verify their age using MitID. Temporary access will be available before MitID age verification is completed.
9. Miscellaneous
Philip Morris reserves the right to change the general terms for the use of the Website and/or Apps. Customers are obliged to regularly check the current version of the general terms and conditions of use.
In the event that one or more provisions of the general terms or conditions of use are declared invalid by a court, the remaining general terms and conditions of use shall remain unchanged.
In case of questions regarding our general terms or data security policy, the Customer may contact us using the following free phone number: 80 32 27 27. Questions may also be sent in writing to Philip Morris ApS, Copenhagen Towers, Ørestads Boulevard 108, 3rd floor, 2300 Copenhagen. The Customer accepts that the general terms and conditions for the use of Websites and Apps are governed by Danish law and that the venue is Copenhagen (Denmark).
Notice regarding the EU Data Regulation for heatandbrew.dk
Information about IQOS devices as connected products in compliance with Regulation (EU) 2023/2854 of the European Parliament and of the Council of 13 December 2023 ("EU Data Regulation")
Device data
The types of data that IQOS can generate during their lifecycle ("Device data") are as follows:
Product technical data, which may include technical information, such as battery usage, error readings, heating duration, and the number of times you clean your device.
Device usage data, which may include information related to, for example, the use of consumables (e.g. HEETS, TEREA and/or LEVIA sticks), how many puffs you take, how many sessions you have, and how long these sessions lasted.
Get a quick reply on technical
support at +45 80 32 27 27
Monday to Friday from 09:00 - 18:00
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